Our Methodology
How we research, verify and score field service software, and why commercial relationships never change our recommendations.
What we evaluate
We evaluate field service management software on the dimensions that actually determine fit for a real business: trade and workflow suitability, must-have feature coverage, company and team-size fit, budget and cost, integrations (especially accounting), implementation complexity, residential/commercial operating model, contract and support flexibility, and mobile/offline needs.
How we research products
We research each platform primarily from official vendor sources, pricing pages, product documentation and integration directories, supplemented by independent research. Every major fact is intended to carry a source, a source type, a verification status and a last-verified date. Where we have not verified something, we say so rather than guessing.
How the Fit Score works
The FieldServiceChoice Fit Score is a transparent, rules-based score from 0–100 that is personalized to your answers in the Finder. Each dimension is scored 0–100 and combined using the published weights below. The score you see for a product changes depending on your business, it is not a generic star rating.
| Dimension | Weight |
|---|---|
| Trade & workflow suitability | 20% |
| Must-have feature coverage | 20% |
| Company / team-size fit | 15% |
| Budget & estimated cost fit | 15% |
| Integration & accounting fit | 10% |
| Implementation & admin complexity | 8% |
| Residential / commercial fit | 5% |
| Contract & support flexibility | 4% |
| Mobile / offline requirements | 3% |
Some requirements act as hard exclusions rather than score reductions, for example, if a capability you mark as required is explicitly unavailable, or if a product does not serve your region. We explain why each product scored the way it did.
How facts are verified
We label pricing, features and integrations with a verification status and a date. Data older than our freshness thresholds is flagged internally for re-verification (pricing after 90 days; integrations after 180 days).
How often data is updated
We review products on an ongoing basis and prioritize re-verifying the facts most likely to change, pricing and integrations first.
How vendor partnerships work
We may have affiliate or referral relationships with some vendors, and we may pass along qualified leads when a buyer explicitly consents. Vendor payments and affiliate commissions are never inputs in FieldServiceChoice Fit Scores. Vendors may correct factual inaccuracies, but vendors do not approve our editorial conclusions before publication.